Simple, transparent pricing
No hidden fees. No per-ticket charges. Pick the plan that fits your team and upgrade anytime.
Starter
Perfect for small teams getting started with organized customer support.
- ✓Up to 3 agents
- ✓Unified inbox (email + chat)
- ✓1,000 tickets/month
- ✓Basic automation rules (5 rules)
- ✓Knowledge base (up to 50 articles)
- ✓Standard analytics dashboard
- ✓Email support
- ✓14-day free trial
- —Smart routing
- —Custom reporting
- —API access
- —SSO / SAML
- —SLA management
Professional
The complete helpdesk toolkit for growing support teams who need speed and automation.
- ✓Up to 15 agents
- ✓All channels (email, chat, social, SMS)
- ✓Unlimited tickets
- ✓Smart AI routing
- ✓Unlimited automation rules
- ✓Knowledge base (unlimited articles)
- ✓Advanced analytics & custom reports
- ✓SLA management & breach alerts
- ✓API access (50,000 calls/month)
- ✓Priority email + chat support
- ✓14-day free trial
- —SSO / SAML
- —Custom SLAs
- —Dedicated account manager
Enterprise
For large organizations that need custom contracts, security controls, and white-glove support.
Contact us for a quote
- ✓Unlimited agents
- ✓All Professional features
- ✓SSO / SAML authentication
- ✓Custom SLA agreements
- ✓Unlimited API access
- ✓Advanced security controls
- ✓Dedicated account manager
- ✓Custom onboarding & training
- ✓99.99% uptime SLA
- ✓On-premise deployment option
- ✓Custom data retention policies
- ✓24/7 phone & priority support
Full feature comparison
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Agents included | 3 | 15 | Unlimited |
| Monthly tickets | 1,000 | Unlimited | Unlimited |
| Email channel | ✓ | ✓ | ✓ |
| Live chat | ✓ | ✓ | ✓ |
| Social media channels | — | ✓ | ✓ |
| SMS support | — | ✓ | ✓ |
| Smart AI routing | — | ✓ | ✓ |
| Automation rules | 5 rules | Unlimited | Unlimited |
| Knowledge base articles | 50 | Unlimited | Unlimited |
| Analytics dashboard | Basic | Advanced | Advanced + Custom |
| SLA management | — | ✓ | ✓ |
| API access | — | ✓ | ✓ |
| SSO / SAML | — | — | ✓ |
| Dedicated account manager | — | — | ✓ |
| Support | Email + Chat | 24/7 Phone + Priority |
Frequently asked questions
Can I switch plans at any time?
Yes. You can upgrade or downgrade your plan at any time from your account settings. Upgrades take effect immediately; downgrades apply at the next billing cycle.
What happens after my free trial ends?
At the end of your 14-day trial, you can choose a paid plan or let your account expire. We never auto-charge without your explicit consent.
Do you offer annual billing discounts?
Yes — annual billing saves you 20% compared to month-to-month pricing. Contact our sales team to set up an annual plan.
Is there a per-agent cost for the Starter plan?
The Starter plan includes up to 3 agents in the flat monthly price. Additional agents are available on higher-tier plans.
How does the knowledge base work on free trials?
During the free trial, you get full access to all features including the knowledge base. No feature limitations — just a time limit.